Call Center Operations Co-op

Job Description

**Referred applicants should not apply directly to this role.****All referred applicants must first be submitted through Workday by a current Loblaw Colleague.****Location:**500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9**When you hire great people, great things can happen.**PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.**Summer 2026 Work Term**Term Length: 4 monthsTerm Start: May 4, 2026Term End: August 21, 2026The pay range for the co-op student role will reflect factors such as the candidate's experience, academic level, and the specific skillset required for the role.**Why this role is important**We are seeking a highly motivated and detail-oriented Co-Op student to join our Call Centre Operations team. This is an excellent opportunity for a student to gain valuable hands-on experience in a dynamic and fast-paced environment. You will contribute directly to key initiatives, develop your data analysis and reporting skills, and learn about compliance and controls.**What you'll do:**As a Co-Op student, you will support the Call Centre Operations team by performing the following tasks:Data Coordination & Analysis:* Support the monthly business review (MBR) process by collecting, compiling, and formatting data.* Assist with the operational risk management committee (ORMC) process, including data extraction and analysis.* Develop proficiency in using data pulling and reporting tools.Controls & Attestation:* Assist with the execution and documentation of control activities, including gathering evidence and supporting attestation processes.CC Ops Jira Board Management:* Manage and maintain the CC Ops Jira board, ensuring tasks are accurately tracked, prioritized, and assigned.* Generate reports on Jira ticket status and progress.Special Initiative Support:* Provide analytical support for special initiatives, including:* Demarket Framework and Reviews: Perform Salesforce (SF) and PDS (Product Definition System) analysis to support demarket reviews.* Legal Disclosure Automation: Assist in the automation of legal disclosure processes, utilizing SF reporting and analysis.* ECC Reporting: Develop and maintain Salesforce reports to track case handling and productivity within the Executive Customer Care team (ECC).* Social Media Framework: Contribute to the social media framework by conducting SF reporting and analysis.* Top SOP Reviews and Enhancements: Contribute to the review and enhancement of standard operating procedures (SOPs), including updating language to improve clarity and consistency.* Process SOP Documentation: Assist in the creation and maintenance of process-related SOP documentation.**What you bring:*** Currently enrolled in a Bachelor's or Master's degree program in (Relevant fields: Business Administration, Finance, Data Science, Computer Science, or related field).* Strong analytical and problem-solving skills.* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).* Experience with data analysis and reporting tools is a plus.* Familiarity with Salesforce (SF) is a plus.* Excellent communication and interpersonal skills.* Ability to work independently and as part of a team.* Detail-oriented and organized.* Eagerness to learn and contribute to a fast-paced environment.**Benefits:*** Gain valuable hands-on experience in a Financial Operations environment.* Develop your data analysis and reporting skills.* Learn about compliance and controls within a large organization.* Work alongside experienced professionals.* Opportunity to contribute to meaningful projects and initiatives.Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.**Number of Openings:**1*PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.*In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.**Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.**Hiring Range / Échelle salariale à l’embauche :$35,100.00 - $65,000.00 / 35.100,00$ - 65.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.#EN#SS #COMMU #ONTogether, we are an organization committed to transforming the everyday banking experience, and providing our customers with the unprecedented value they deserve. We’re looking for entrepreneurial spirits to drive this vision forward, and because our business model is one-of-a-kind, our talent has to be just as unique. That’s where you come in. We will equip you with the freedom to envision, conceptualize and collaborate in a fast paced environment, and you’ll discover what it’s like to push the limits and draw on the talent of your peers. This experience empowers our colleagues on their journey every day, making our promise and vision simple. Come work for a Canadian bank that thinks differently.**A NOTE ON RECRUITMENT FRAUD** Please be advised that recruitment fraud has affected a number of Canadian companies. In such schemes, individuals posing as legitimate recruiters may request personal information and payment from those seeking employment. Loblaw Companies Limited, its subsidiaries, and recruiting agencies will never ask for payment at any stage in the recruitment process.To avoid falling victim to recruitment fraud:* Do not to respond to unsolicited offers from people you are unfamiliar with* Do not disclose personal or financial details via text messages* Beware of employers or agents using webmail email addresses such as @Yahoo or @Hotmail* Hover over email addresses to check the sender’s details* If you are asked for payment of any kind from a recruiter, contact your local police department as this is very likely to be fraudIf you believe you may be the victim of recruitment fraud, please contact us at customer@loblaw.ca and report any issues to the .
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